Customer Service Assistant NL/FR/EN (m/f)

Together with our client in Braine l'Alleud, we are looking for a motivated Customer Service Assistant. Read the job description and apply!
Braine l'Alleud

Job description

  • Process customer sales orders, with right price and right volume (EDI or not) on SAP;
  • Provide timely and proactive communication to customers about order status, adjustments and changes;
  • Manage the customer complaints;
  • Monitor the overdue payments of debtor invoices;
  • Put trade terms in SAP from the information provided by Key Account Managers (listing fees, folder budgets, on-invoice rebates, budgets, …) & manage the full accounting process including dispute solving;
  • If applicable, upload products into product data pools (GDS & Vendor Portals);
  • Put into SAP the promotions negotiated by KAMs;
  • Fill-in product and promotional files (and new product files) for the different clients (based on the technical information provided by the marketing department for the product information);
  • Update documents for and connecting with the Field Team (Top 5, suggested order, direct order picking, referral, …);
  • Send samples for the sales folders, tariff lists and sales reports to the customer;
  • Ensure assistance to manage logistics when Business Reviews at the office.

Your profile

We are looking for someone with the following profile: 
  • Bilingual NL-FR (written & spoken) + English

  • Bachelor degree or equivalent by experience
  • Commercial feeling (problem solving + rapidity to action)
  • Autonomous and rigorous
  • Team spirit
  • Enthusiastic about an administration job
  • Proven experience of 3 – 10 years in customer support
  • Experience in order processing (in SAP)

What we offer

  • A challenging and varied role with room for personal initiatives
  • A continued training and the possibility to personal development
  • A competitive salary, depending on your level of experience, and fringe benefits
  • A full-time working schedule

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