English-speaking Account Manager (m/f)

Looking for an English-speaking Account Manager with excellent diplomatic skills in Brussels
Brussels

Sector

Non-profit

Job description

Position Summary

For one of our clients, we at Rainbow Resources Group are looking for an English-speaking Account Manager. He/she will be responsible for relationship management and membership retention ensuring that all members who engage with any of our client's products and services have a world-class experience. The manager will collaborate closely with multiple departments within the organization to represent the members' point of view. This person will be a true advocate for the members in solving their business issues and providing necessary input to enhance and keep relevant the client's products and services. The manager will be an instrumental part of the team in helping to drive higher usage of the client's products and services, and increasing the retention rate of the membership base.

 

Principal Direct Activities

·       Along with the Director, serve as the trusted point of contact for a portfolio of members 

·       Proactively engage each member to ensure that the client's products and services are being leveraged to maximize the value of each seat and to meet the ROI

·       Work with members to develop a success plan, including metrics for success that outlines how the client will be addressing their critical need both immediately and in the future

·       Researching and understanding each member's business/individual need to identify new opportunities for content creation, peer exchange and between meeting interaction

·       Manage and optimize the process to track, organize, and solve business issues/hot topics

·       Create a sense of community within each group, connecting members to each other and to the wider network

·       Facilitate cross-council outreach and benchmarking

·       Identify key areas of member interest/pain points and partner with Director to address those areas

·       Actively advocate for member interests in team meetings

·       Analyze evaluation data from council meetings, and proactively collaborate with stakeholders to improve the member experience

·       Ensure that initiatives and requests generating from an assigned group are acted upon, for example: special requests from meetings such as book list, research, benchmarking survey etc.

·       Report new member-facing issues/wants to the appropriate team 

·       Maintain regular, consistent outreach to members

·       Agenda content: ensure flow, content and peer dialogue is in line with the client's agenda standard

 

Retention:

·       Identify, track and report on key performance metrics related to member engagement

·       Maintain records on CRM database

·       Monitor member engagement trends and execute appropriate action

·       Achieve annual retention goal, satisfaction and attendance KPIs

·       Maintain web pages

·       Onboard, engage and build a relationship with each and every member in your portfolio

·       Know and understand a need for each and every member in your portfolio

·       Attend all meetings and virtual sessions

·       Keep key stakeholders informed of member activity

 

Operations:

·       Partner and collaborate with Director to ensure agenda preparation, on time communications and meeting highlights contain actionable insights (enhanced note-taking, and debriefing after each meeting)

·       Coordinating with logistics manager to ensure meeting practicalities are consistent and within budget

·       Preparation of event with venue contact and preparation of materials

·       Attendance tracking in CRM database of all participants for in-person and virtual meetings

·       On-site execution of events

·       Ensure meeting evaluation feedback is addressed, and incorporated into future meeting planning

·       Regularly review and act in accordance with the at-risk member process

·       Coordinating with logistics manager to ensure timely and accurate council membership renewals

·       Monthly financial reporting including meeting budget

·       Meet all internal and external deadlines

·       Serve on special project teams when needed

Your profile

·       Master's degree (preferably in International Politics, Communication, or Languages)

·       Minimum of 5-7 years business experience

·       Excellent spoken and written level in English (other languages is a plus)

·       Strong oral and written communication skills  – comfortably interacting with senior executives in a global environment

·       Quick learner, able to multi-task and stay focused

·       Ability to analyze with strong problem solving strategic thinking skills

·       Positive attitude, strong work ethic, and team player mentality

·       Ability to work cooperatively with various internal and external stakeholders

·       Outstanding organizational and time management skills with attention to detail

·       Effectively work and think independently

·       Ability to prioritize multiple projects based on changing requirements

·       Effective communicate throughout all levels of the organization

·       Handle adverse and unexpected situations in a composed and professional manner

·       Adaptable and able to initiate change in a fast pace & agile environment

·       Travel 25% of the time

·       Working knowledge of MS Office

What we offer

Full-time permanent contract

Attractive salary package with bonus and commissions, meal vouchers and ecocheques.

Timetable

Full-time

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